Liontrust takes pride in providing clients with the highest levels of service. There may be occasions when you feel you have not received the level of service you expect and, therefore, you may have cause to complain. We view complaints as an opportunity to learn how we can improve our customer experience and aim to resolve any issues as promptly and fairly as possible. We have a complaints procedure which is available upon request.
Complaints should be addressed to Milly Cooper, our Head of Compliance, by telephone, email or post using the contact details below:
By post: FAO Milly Cooper, Liontrust Fund Partners LLP, 2 Savoy Court, London, WC2R 0EZ
Email: LTCompliance@liontrust.co.uk
Telephone: 020 7412 1700
We will make every effort to resolve your complaint as quickly as possible. We aim to send a final response within a maximum of 8 weeks of receipt. If we are unable to resolve your complaint within 8 weeks, we will provide you with an explanation detailing why we were unable to do so and tell you when you can expect a final response. If you are dissatisfied with our final response you can refer your complaint to the Financial Ombudsman Service using the contact details below:
By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
By telephone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: https://www.financial-ombudsman.org.uk/contact-us/complain-online
